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Category: YeaLink IP Phones

Enabling and Disabling Call Forwarding on Yealink T4x Series Handset

TL;DR

To enable or disable call forwarding on a Yealink T4 series handset, access the phone menu and navigate to the Call Forward feature. There are three types of call forwarding: Always Forward, Busy Forward, and No Answer Forward, each with its own setup and disable process. Call forwarding can also be set up through the VentureTel app if the phone is offline. The phone menu allows users to toggle call forwarding on or off and enter the destination telephone number for forwarded calls.

This guide explains how to enable and disable the Call Forwarding (sometimes referred to as call divert) feature on YeaLink T4x Series phones. 
Call Forwarding can also be setup (and works if the phone is offline, via VentureTel.app - see instructions here

Always Forward

Always Forward will unconditionally forward all calls to the specified telephone number.

To Enable Always Forward from the Phone Menu

  1. Press the Menu softkey

  2. Press 2 for 2. Features

  3. Press 1 for 2. Call Forward

  4. Press 1 for Always Forward

  5. Highlight 1. Always Forward and toggle so it is Enabled

  6. Highlight 2. Forward to and enter the destination telephone number which should receive forwarded calls

  7. Press the Save softkey

To Disable Always Forward from the Phone Menu

  1. Press the Menu softkey

  2. Press 2 for 2. Features

  3. Press 1 for 2. Call Forward

  4. Press 1 for Always Forward

  5. Highlight 1. Always Forward and toggle so it is Disabled

  6. Press the Save softkey

Busy Forward

Busy Forward will conditionally forward all calls to the specified telephone number if the handset is already on a phone call.

To Enable Busy Forward from the Phone Menu

  1. Press the Menu softkey

  2. Press 2 for 2. Features

  3. Press 1 for 2. Call Forward

  4. Press 2 for Busy Forward

  5. Highlight 1. Busy Forward and toggle so it is Enabled

  6. Highlight 2. Forward to and enter the destination telephone number which should receive forwarded calls

  7. Press the Save softkey

To Disable Busy Forward from the Phone Menu

  1. Press the Menu softkey

  2. Press 2 for 2. Features

  3. Press 1 for 2. Call Forward

  4. Press 2 for Busy Forward

  5. Highlight 1. Busy Forward and toggle so it is Disabled

  6. Press the Save softkey

No Answer Forward

No Answer Forward will conditionally forward all calls to the specified telephone number if an incoming call is not answered in a specified amount of time.

To Enable No Answer Forward from the Phone Menu

  1. Press the Menu softkey

  2. Press 2 for 2. Features

  3. Press 1 for 2. Call Forward

  4. Press 3 for No Answer Forward

  5. Highlight 1. No Answer Forward and toggle so it is Enabled

  6. Highlight 2. Forward to and enter the destination telephone number which should receive forwarded calls

  7. Highlight 3. After Ring Time and select the desired time out. Each ring is approx 3 seconds.

  8. Press the Save softkey

To Disable No Answer Forward from the Phone Menu

  1. Press the Menu softkey

  2. Press 2 for 2. Features

  3. Press 1 for 2. Call Forward

  4. Press 3 for No Answer Forward

  5. Highlight 1. No Answer Forward and toggle so it is Disabled

  6. ​Press the Save softkey