How to Create a New Automation

TL;DR

To create a new automation, you can choose from two types: Keyword Automations or Missed Call Automations. Keyword Automations allow you to set up a preset response to a specific keyword sent via text. To set up a Keyword Automation, click the automation icon, select New Automation, and choose Keyword Auto Responder, then fill out the required fields, including the keyword and response. You can apply this automation to a specific number and save your settings.

There are currently two types of automations that you can create; Keyword Automations or Missed Call Automations.

Keyword Automation: when someone texts a predetermined keyword, the automation will reply with a preset response. For example, a realtor may have a yard sign telling people to text the address of a home to a number, upon receiving this text the automation could reply with the listing.

To setup this automation,

Click the automation icon
New Automation
Choose "Keyword Auto Responder" under Automation Type
Give the automation a name
Choose which number this automation will apply to
Fill out the keyword the automation should watch for
Fill out the response.
Save