Reporting Security Concerns and How We Respond

TL;DR

To report security concerns, email support@venturetel.net and support@tsicloud.com. Security issues are prioritized by severity and impact, with severe issues addressed as soon as possible. Medium severity issues are typically resolved within 1-3 weeks, while low severity issues may take 2-6 weeks to resolve. The goal is to resolve all security concerns and patch systems as quickly as possible to protect customer data and services.

The security of the VentureTel applications and services are of the utmost importance, and as such any security concerns should be directed to support@venturetel.net and our dev team at support@tsicloud.com

We prioritize all security issues and concerns in order of severity and impact on our services and customers data. With a goal of resolution and patching of our systems as follows:

Severe/High - ASAP - these are considered issues that potentially could lead to the loss or corruption of data as well as leaks of customer data, etc. Patching of these issues may incur downtime of some of our services depending on the severity of the issue

Medium - 1-3 weeks - These would be items that typically wouldn't effect all clients, and aren't a major risk to customer data or system stability - our end goal is to still patch and resolve these issues as soon as possible.

Low - 2-6 weeks - These items are typically are issues that require specific actions to be taken that are not common, but cause interruption in service. - as with medium and high severity issues, our goal is to still resolve these as soon as possible but may take 2-6 weeks for resolution.