FAQs and Policies

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. This information may be used to personalize your experience, improve our website, improve customer service, process transactions, or send periodic emails. We implement a variety of security measures to maintain the safety of your personal information, including password protected directories and databases, SSL technology, and PCI Scanning. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you.

VentureTel's e911 policy requires users to provide an accurate and up-to-date physical address to ensure fast emergency response. Users must update their address information immediately if they move, as inaccurate records can lead to delayed or misdirected emergency help. It may take up to 24 hours to verify and activate 911 services after updating address information. Users can test their e911 address by dialing 933 from their VentureTel VoIP device.

VentureTel does not support the use of auto-dialers with its Business VoIP service. This is due to concerns about maintaining network quality, preventing spam and abuse, protecting the company's reputation, and ensuring compliance with regulations. Auto-dialers can generate a high volume of calls, potentially overloading the network and leading to issues with service quality. Customers with questions about auto-dialers or alternative solutions can contact VentureTel support for assistance.

Standard texting is not HIPAA compliant for handling Protected Health Information (PHI) due to lack of encryption, unsecured storage on devices, and absence of access controls and audit trails. To stay compliant, avoid texting PHI and use secure alternatives like Microsoft Teams chat for sensitive communication. It is safe to text general reminders, links to secure portals, and non-sensitive communication, but never include PHI or sensitive details in text messages. Consider implementing a HIPAA-compliant texting solution and train staff on safe texting practices to protect patient data.

The Services Agreement is a contract between Tech Strategies, Inc. and the Customer that outlines the terms and conditions of the services provided. The agreement has a term of 12 months, with automatic renewal for an additional 12 months unless terminated by either party with 30 days written notice. The Customer is responsible for paying the invoiced amount for the designated services, and the Service Provider is responsible for maintaining the confidentiality of the Customer's information. The agreement also outlines the procedures for maintenance, intellectual property, and dispute resolution.

To report security concerns, email support@venturetel.net and support@tsicloud.com. Security issues are prioritized by severity and impact, with severe issues addressed as soon as possible. Medium severity issues are typically resolved within 1-3 weeks, while low severity issues may take 2-6 weeks to resolve. The goal is to resolve all security concerns and patch systems as quickly as possible to protect customer data and services.

To secure Microsoft 365 for HIPAA compliance, organizations must configure the platform properly and adhere to specific requirements. This includes signing a Business Associate Agreement with Microsoft, choosing a plan that supports HIPAA compliance, and configuring security settings such as encryption and access controls. Regular monitoring and auditing are also necessary to ensure ongoing compliance. By following these steps, organizations can use Microsoft 365 securely in healthcare settings to handle Protected Health Information.

To ensure prompt emergency response, it is crucial to maintain accurate E911 location information with VentureTel. You can test your E911 address by dialing 933 from your VentureTel VoIP device, which will play back the currently registered address. If the address is incorrect, update your E911 records immediately through the admin control panel or VentureTel app. Regular testing is recommended, especially after moving or changing service locations.

Your data, including call logs and text messages, is stored in US data centers by providers such as Amazon Web Services, Digital Ocean, Cloudflare, and Google Cloud. VentureTel uses industry standard best practices to secure and store your data. If you have integrated with third party services, data storage and security is maintained by those services. You can contact support@venturetel.net with any questions or concerns about data storage and security.

VentureTel's eFax integration with Microsoft Teams is designed to support HIPAA compliance for healthcare organizations. The integration leverages Microsoft Teams' compliance framework, secure fax transmission, and automatic storage in SharePoint to protect Protected Health Information. To maintain compliance, organizations must ensure Teams is properly configured and staff are trained to handle PHI securely. Regular risk assessments and consultation with a HIPAA compliance expert are also recommended.