Category: How To...
Transferring a call direct to voicemail
Transferring a call direct to voicemail is similar to a normal call transfer, but it sends the call straight to the user's voicemail box without ringing their extension. To do this, press the transfer button, then dial **, and finally dial the extension of the user you want to send the call to voicemail. This process allows you to redirect a call to a user's voicemail box quickly and efficiently. The transfer is completed by dialing the transfer code, **, and the desired extension.
Transferring a call direct to voicemail
Transferring to voicemail is similar to a normal call transfer except that it will be transferred directly to the users voicemail box without ringing their extension.
To perform a transfer direct to voicemail, while on the call:
Push the transfer button
Then dial **
Then dial the extension of the user you want to send the call to voicemail.
Example: Transfer + ** + 200 -- Would transfer the call direct to the voicemail of extension 200.