Administrative Functions

VentureTel Call Analytics is a secure web-based reporting dashboard that provides real-time insights into business phone system activity. The dashboard allows users to analyze call data, including call volume, staffing needs, and trends, and provides features such as searching and exporting call logs. The app securely authenticates with the VentureTel platform and streams call records directly, processing and displaying data in interactive charts and tables. This helps businesses make informed decisions to improve customer experience, optimize staffing, and ensure their phone system scales with growth.

Administrators can access the control panel to manage various functions such as user management and call flows. To login, visit https://control.venturetel.co and enter your email address, password, and account name. These login details are case sensitive and all are required for successful login. The control panel provides a range of tools for administrators to manage their accounts.

To find or update your phone's admin password, log into your account at the Admin Control Panel and navigate to your account settings. From there, locate the Provisioning Settings section, where you can view and update your current password. It's essential to choose a strong password and store it securely to maintain account security. If you encounter any issues, you can contact VentureTel support for assistance.

To set up a holiday call flow, log in to the VentureTel control panel and navigate to SmartPBX, then select Main Number and Office Holidays. Add the specific dates or date ranges the office will be closed and save changes. You can also set up a Virtual Receptionist for the office holiday by recording or uploading a greeting and adding routes for the virtual receptionist. Be sure to save your settings when finished.

To update feature keys on provisioned phones, log into the VentureTel control panel and navigate to the SmartPBX dashboard. Find the device you want to update, click the wrench to edit settings, and select Feature Keys under Advanced Settings. You can add, update, or edit keys and rearrange their order by dragging and dropping. Save your changes and restart the phone to provision and update the new settings.

A paging group allows for one-way or two-way conversations with a group of users or devices that automatically answer when called. To create a paging group, start by creating a new call flow and assigning it an extension. Then, add the Page Group action and select the desired users and devices for the group. This is typically used for one-way conversations to avoid feedback issues.

To set up your e911 address, go to the admin dashboard and click on Numbers at the top of the screen. Then, click the ambulance icon next to the number you want to configure and add the required information. This setup is crucial for emergency responders to locate your office in case of an emergency call from an internet phone. Administrators can access this function in the web app or admin console.

Inbound call routing by caller ID patterns allows you to direct calls to different call flows based on the caller's ID. To set this up, you need to create caller ID matching patterns and associate them with specific call flows. The patterns use special characters such as X, Z, and N to match digits, and a wildcard period to match one or more characters. Once the patterns are set up, you can create a pivot action in your inbound call flow to direct calls to the corresponding call flow based on the matched pattern.

To configure Caller ID on VentureTel.app, account administrators can access the feature through the admin dashboard. They need to click on Numbers and then select the person icon next to the desired number. From there, they can enable the Caller ID feature and add the desired name to appear on caller ID. This setup process is available at venturetel.app.

To update the auto attendant phone prompt, visit the SmartPBX app and navigate to the Main Number section. From there, select Incoming Call Handling and then Virtual Receptionist. Choose an existing recording in the Greetings tab and upload a new file in WAV or MP3 format. Finally, click Update and Save to apply the changes.